Which of the following best illustrates empathy in the ‘Norming’ stage?

Question

BlackTom AI · Accepted Answer

Norming is the stage where the team has moved past conflict and is building cohesion, agreed norms, clear roles, and constructive collaboration — empathy here looks like active listening, mutual respect, and validating others’ contributions as the group aligns on tasks.

Relevant knowledge points:
- Tuckman’s stages: Forming (orienting), Storming (conflict), Norming (cohesion/norm-setting), Performing (effective execution).
- Empathy in teams means understanding and acknowledging others’ perspectives and feelings, not merely avoiding conflict or silencing dissent.
- Norming behaviors include open communication, role clarity, consensus-building, and psychological safety.

Step-by-step reasoning:
1. Identify the Norming stage characteristics: increased trust, agreed ways of working, collaborative decision-making, and supportive interactions.
2. Translate “empathy” into observable actions at this stage: active validation, paraphrasing others’ points, asking clarifying questions, and integrating diverse viewpoints into task plans.
3. Evaluate each option against those criteria:
   - A (Avoiding team decisions that might offend others): This is conflict avoidance or passivity, which prevents necessary resolution and doesn’t demonstrate understanding or validation.
   - B (Actively validating others' perspectives during task alignment): This is explicit empathy—listening, acknowledging feelings/ideas, and incorporating them while aligning tasks and roles—exactly what Norming requires.
   - C (Agreeing with the majority to prevent further arguments): This is conformity or placation, not genuine empathy; it sacrifices true understanding for short-term peace.
   - D (Using humor to deflect emotional tension during meetings): Humor can relieve tension but can also sidestep emotions or invalidate concerns if used to deflect, so it’s not the best illustration of empathy.

Why B is correct: Actively validating perspectives builds psychological safety and helps the team set constructive norms and shared plans—core outcomes of Norming. Other options reflect avoidance, conformity, or deflection rather than empathetic engagement.

Conclusion: The correct answer is B. Actively validating others’ perspectives during task alignment best illustrates empathy in the Norming stage.

Which of the following best illustrates empathy in the ‘Norming’ stage?单项选择题

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