Emotional intelligence plays a crucial role during the 'Storming' stage by enabling members to:

Question

BlackTom AI · Accepted Answer

Emotional intelligence involves self-awareness, self-regulation, empathy, and interpersonal skills, so it directly enables team members to identify and manage emotional reactions during conflict.

1) Relevant knowledge points and concepts
- Tuckman’s group development model: Forming, Storming, Norming, Performing. The Storming stage is characterized by interpersonal conflict, power struggles, and unclear roles.  
- Emotional intelligence (EI): the capacity to recognize one’s own emotions and those of others, regulate impulses, and use social skills to manage relationships and resolve conflict.

2) Step‑by‑step reasoning
- During Storming, disagreements and tension naturally arise. For a team to progress, members must not only express differing views but do so without escalating conflict.  
- EI gives individuals self-awareness to notice their triggers (what makes them defensive or angry) and self-regulation to choose constructive responses instead of reactive ones.  
- Empathy and social skills enable members to listen, reframe critiques, and negotiate solutions, defusing tensions and turning disagreements into productive discussion.  
- Therefore, the capability described in option B—recognizing emotional triggers and managing interpersonal tensions constructively—is precisely what EI contributes at this stage and helps the team move toward Norming.

3) Calculations
- None required.

4) Why the correct answer is correct
- Option B aligns with the core functions of EI (awareness and regulation) and the needs of the Storming stage (conflict management and constructive interaction).

5) Why other options are incorrect
- A (comply and suppress disagreements): Suppression avoids resolution and can worsen conflict; EI promotes constructive expression, not blind compliance.  
- C (develop performance benchmarks and shared goals): This is more typical of Norming/Performing stages; while EI can aid goal setting, it is not the primary Storming function.  
- D (dissociate from team conflict): Withdrawal avoids addressing issues and prevents team development; EI encourages engagement with regulation, not dissociation.

6) Conclusion
- The correct answer is B. This explanation confirms and supports the provided answer: B. Recognize their own emotional triggers and manage interpersonal tensions constructively.

Emotional intelligence plays a crucial role during the 'Storming' stage by enabling members to:单项选择题

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