Which of the following descriptions best matches the CONTROLLING responsibility of management?

Question

BlackTom AI · Accepted Answer

Controlling is the management function that monitors actual performance, compares it with established standards or goals, and takes corrective action when necessary.

1) Relevant knowledge points and concepts:
- Four classic functions of management: planning (setting objectives and deciding how to achieve them), organizing (arranging resources and tasks), leading/directing (motivating and guiding people), and controlling (measuring performance against goals and making adjustments).
- Controlling involves measurement, comparison, and corrective action cycles (set standard → measure performance → compare → correct).

2) Step-by-step reasoning:
- Identify the activity in each option and map it to one of the management functions.
  a) "IT have processes in place to make sure staff can only access the systems they need for their job" — describes implementing access controls and operational procedures (organizing/implementing controls), largely technical and security-focused rather than ongoing managerial control of performance.
  b) "Management are examining the market to determine what their product development strategy will be" — this is strategic analysis and decision-making: planning (setting future objectives and strategies).
  c) "Management are reviewing staff performance for the year against goals set at the beginning of the year" — this explicitly describes measuring performance versus pre-established goals and assessing outcomes, which is the core of controlling.

3) Calculations/intermediate steps:
- No numerical calculations are required; the logical mapping of activities to management functions is the necessary process.

4) Why the correct answer is correct:
- Option (c) follows the controlling cycle: goals were set (standard), performance is measured (reviewing staff performance), and comparison is made (against goals), enabling corrective actions if gaps exist.

5) Why the other options are incorrect:
- Option (a) is primarily about implementing security controls and organizing resources—not the managerial process of comparing performance to standards.
- Option (b) is a planning activity (market examination and strategy formulation), not monitoring and corrective action.

6) Conclusion:
The best match for the CONTROLLING responsibility of management is: "Management are reviewing staff performance for the year against goals set at the beginning of the year," which matches the provided answer.

Which of the following descriptions best matches the CONTROLLING responsibility of management?单项选择题

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