Question4(b) [1 mark] The Overbook Hotel is conducting value analysis. Which of the following activity (activities) is (are) non-value added?i. Replace room keys for hotel guests who have carelessly lost their keys.ii. Recommend local attractions to hotel guests.iii. Randomly inspect the cleanliness of hotel rooms after room servicing has been completed.iv. Produce a monthly list of overdue guest payments for hotel management. A. i and iii only. B. iii and iv only. C. i and ii only. D. iii only. E. All four activities are non-value adding. ResetMaximum marks: 1 Flag question undefined单项选择题
A
A. i and iii only.
B
B. iii and iv only.
C
C. i and ii only.
D
D. iii only.
E
E. All four activities are non-value adding.

Question

Question4(b) [1 mark] The Overbook Hotel is conducting value analysis. Which of the following activity (activities) is (are) non-value added?i. Replace room keys for hotel guests who have carelessly lost their keys.ii. Recommend local attractions to hotel guests.iii. Randomly inspect the cleanliness of hotel rooms after room servicing has been completed.iv. Produce a monthly list of overdue guest payments for hotel management. A. i and iii only. B. iii and iv only. C. i and ii only. D. iii only. E. All four activities are non-value adding. ResetMaximum marks: 1 Flag question undefined单项选择题

A

A. i and iii only.

B

B. iii and iv only.

C

C. i and ii only.

D

D. iii only.

E

E. All four activities are non-value adding.

BlackTom AI · Accepted Answer

To tackle this question, I will assess each activity through the lens of value-added versus non-value-added in a hotel value-analysis context.
Option A: A. i and iii only.
- i. Replace room keys for hotel guests who have carelessly lost their keys: This is typically considered non-value-added because guests do not perceive value in the process of replacing keys; it is a necessary step for security and operations, but it doesn’t contribute directly to guest-perceived value. It addresses a fault or error rather than adding new value.
- iii. Randomly inspect the cleanliness of hotel rooms after room servicing has been completed: If the inspection is purely random and does not contribute to delivering a cleaner room from the guest’s viewpoint, it may be seen as non-value-added. However, if the inspection improves perceived cleanliness and prevents defects, some would argue it has value; in many value-analysis frameworks, a post-service inspection intended to ensure quality can be considered non-value-added if it doesn’t directly enhance guest-perceived value on first contact.
Thus, both i and iii are candidate non-value-added activities, while the other options may include activities that more clearly contribute to guest value or operational value.
Option B: B. iii and iv only.
- iii is discussed above as potentially non-value-added depending on the emphasis on guest-perceived value, but iv. Produce a monthly list of overdue guest payments for hotel management: This is an administrative reporting task that does not contribute to guest value or to the actual service experience, so it is typically non-value-added.
Including iii here would imply both iii and iv are non-value-added, but since iv is clearly non-value-added, the inclusion of iii may be questionable depending on whether the inspection adds value in quality assurance. If the exam expects iii to be non-value-added, this could be plausible, but it contradicts option A if iii is considered value-added in some viewpoints.
Option C: C. i and ii only.
- ii. Recommend local attractions to hotel guests: This tends to add value from the guest perspective by enhancing the experience and potentially increasing guest satisfaction and spend. Therefore, it is generally considered value-added, not non-value-added. Pairing it with i (non-value-added) makes this option inconsistent with a strict non-value-added pairing.
Option D: D. iii only.
- If only iii were non-value-added, this would imply that i, ii, and iv are value-added, which contradicts common practice where i (replacing lost keys) and iv (payments-related reporting) are usually non-value-added or supporting activities rather than value-added customer-facing steps. This makes D a weaker fit.
Option E: E. All four activities are non-value adding.
- This would assert that even the guest-facing or operationally beneficial actions (such as recommending local attractions) do not add value, which is unlikely since suggesting attractions can enhance the guest experience and satisfaction, aligning with value-added activities.
Putting it together, the combination that best aligns with typical value-analysis classifications is i and iii being non-value-added, while ii offers guest value and iv is administrative but not customer-facing value-added. Therefore, option A (i and iii only) is the most consistent choice under standard value-analysis reasoning.
Note: Different curricula may treat inspection differently, and some frameworks classify post-service quality checks as value-added if they meaningfully prevent defects and improve guest perceptions. The selected reasoning treats iii as non-value-added in the context of single-pass value flow and guest-perceived value, aligning with option A.

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