Question4(b) [1 mark] The Overbook Hotel is conducting value analysis. Which of the following activity (activities) is (are) non-value added?i. Replace room keys for hotel guests who have carelessly lost their keys.ii. Recommend local attractions to hotel guests.iii. Randomly inspect the cleanliness of hotel rooms after room servicing has been completed.iv. Produce a monthly list of overdue guest payments for hotel management. A. i and iii only. B. iii and iv only. C. i and ii only. D. iii only. E. All four activities are non-value adding. ResetMaximum marks: 1 Flag question undefinedBlackTom题目解析单项选择题
A
A. i and iii only.
B
B. iii and iv only.
C
C. i and ii only.
D
D. iii only.
E
E. All four activities are non-value adding.

Question

Question4(b) [1 mark] The Overbook Hotel is conducting value analysis. Which of the following activity (activities) is (are) non-value added?i. Replace room keys for hotel guests who have carelessly lost their keys.ii. Recommend local attractions to hotel guests.iii. Randomly inspect the cleanliness of hotel rooms after room servicing has been completed.iv. Produce a monthly list of overdue guest payments for hotel management. A. i and iii only. B. iii and iv only. C. i and ii only. D. iii only. E. All four activities are non-value adding. ResetMaximum marks: 1 Flag question undefinedBlackTom题目解析单项选择题

A

A. i and iii only.

B

B. iii and iv only.

C

C. i and ii only.

D

D. iii only.

E

E. All four activities are non-value adding.

BlackTom AI · Accepted Answer

We begin by restating the scenario: The Overbook Hotel is performing value analysis to identify non-value added activities among four listed tasks.
Option A: i and iii only. This claims that replacing room keys for lost keys (i) and randomly inspecting cleanliness after servicing (iii) are non-value adding. In value analysis, non-value added activities are those that do not contribute to customer-perceived value or do not change the product/service in a way that the customer would be willing to pay for. Replacing lost keys (i) is typically a necessary support activity to maintain service; it adds cost and does not add value from the guest’s perspective, so it is often considered non-value adding unless tied to service recovery that improves perceived value. However, random post-service cleanliness inspections (iii) may be seen as a control or inspection activity intended to ensure quality; if done randomly after servicing, it might catch defects but could be viewed as non-value adding if it does not improve the guest experience directly or prevent defects before the guest uses the service. The combination in option A treats both as non-value adding.
Option B: iii and iv only. Here, iii is the random cleanliness inspection after room servicing, and iv is producing a monthly list of overdue guest payments. A periodic overdue payments report (iv) is a reporting/control activity that helps management monitor cash flow and billing, which is generally seen as a necessary administrative function rather than non-value adding from the guest’s perspective, though it does not directly enhance guest value. The inclusion of iii as non-value adding could be contested because some hotels use post-service inspections as a quality control measure; if the inspection prevents guest complaints or ensures consistency, it could be considered value-adding in a broad sense, making this option questionable.
Option C: i and ii only. This pairs losing keys replacement (i) with recommending local attractions (ii). Recommending local attractions (ii) is typically a value-adding activity since it enhances guest experience and provides information the guest can use, potentially increasing perceived value. Therefore, including ii as non-value adding would be incorrect, making this option unlikely.
Option D: iii only. Declares that only the random cleanliness inspection after servicing (iii) is non-value adding, while other activities may have value. As discussed, iii may be non-value adding if it does not influence guest-perceived value, but the other activities (i and iv) could also be questionable as non-value adding depending on context. However, this option isolates iii as the sole non-value adding activity, which could be defensible if i and iv are considered value-adding or necessary controls.
Option E: All four activities are non-value adding. This seems unlikely because some activities, such as recommending local attractions (ii), are typically aimed at enhancing guest experience and can be seen as value-adding from the guest’s perspective. Therefore, labeling all four as non-value adding would overstate the case and is generally not credible in value analysis.
In summary, the most defensible choice is that i (replacing lost keys) and iii (random cleanliness checks) are non-value added components from the guest-centric value perspective, while ii (recommending local attractions) is typically value-adding, and iv (monthly overdue payments list) is an administrative control that supports operations albeit not directly delivering guest value. Therefore, option A aligns with this reasoning, while options B, C, D, and E fail to correctly categorize at least one item based on typical value-analysis criteria.