Question at position 2 A "Balanced Scorecard"...?Provides a focus on both financial and non-financial objectives.All of these choicesWas developed by Kaplan and Norton in the 1990’sProvides measures of financial, customer, internal processes, and organizational capacity.Clear my selection

Question

Question at position 2 A "Balanced Scorecard"...?Provides a focus on both financial and non-financial objectives.All of these choicesWas developed by Kaplan and Norton in the 1990’sProvides measures of financial, customer, internal processes, and organizational capacity.Clear my selection

BlackTom AI · Accepted Answer

The Balanced Scorecard was developed by Robert S. Kaplan and David P. Norton in the early 1990s (notably described in their 1992 Harvard Business Review article), so the historical origin is established.

Relevant knowledge points and concepts:
- Origin: Kaplan and Norton, early 1990s.
- Purpose: link strategy to performance measures.
- Perspectives: the classic Balanced Scorecard uses four perspectives—Financial, Customer, Internal Business Processes, and Learning & Growth (often described as organizational capacity or capability).
- Scope: it intentionally combines financial and non-financial measures to give a balanced view of organizational performance.

Step-by-step reasoning:
1. Confirm origin: Kaplan and Norton introduced the concept and popularized it in the early 1990s—so the statement “Was developed by Kaplan and Norton in the 1990’s” is correct.
2. Confirm the four perspectives: the canonical Balanced Scorecard explicitly provides measures for financial performance, customer outcomes, internal processes, and organizational capacity (learning and growth). Thus “Provides measures of financial, customer, internal processes, and organizational capacity” is correct.
3. Confirm mixed focus: because two of the perspectives (customer, internal, learning & growth) are non-financial while one is financial, the Balanced Scorecard provides focus on both financial and non-financial objectives—so that statement is correct.
4. Combine: since all three individual statements are true and describe complementary aspects of the Balanced Scorecard, the option “All of these choices” correctly captures the full description.

Why the correct answer is correct:
- Each individual option states a true facet of the Balanced Scorecard; therefore the most complete and accurate choice is “All of these choices.” Selecting any single specific option would be true but incomplete.

Why other options are not the best single choice:
- Each individual option is correct but partial. They’re not incorrect — they simply omit other valid features. “All of these choices” encompasses all those correct elements.

Conclusion: All individual statements are accurate and complementary; therefore the correct answer is “All of these choices,” which matches the provided answer.

类似问题

Which of the following statements regarding the balanced scorecard approach is true?

Which one of these perspectives is not used by the balanced scorecard?

When using a balanced scorecard approach, HR leadership should:

Question at position 39 The primary goal of a balanced scorecard is to measure the firm's financial outcomes. TrueFalse

The Balanced Scorecard is based on three stakeholder perspectives.

The internal perspective of the Balanced Scorecard gives particular attention to ________.

Question at position 14 Which perspectives are explicitly included in the Balanced Scorecard? (Select all that apply)Customer (market)FinancialLearning and growthRegulatory complianceInternal business processes

Question at position 11 Which perspectives are explicitly included in the Balanced Scorecard? (Select all that apply)Internal business processesCustomer (market)Regulatory complianceFinancialLearning and growth

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