If followers are ________ and ________, the leader needs to use a supportive and participative style.

Question

BlackTom AI · Accepted Answer

Hersey and Blanchard's situational leadership model distinguishes follower readiness by two dimensions: ability (competence to perform a task) and willingness (motivation/confidence). Leader behavior is then matched to follower readiness with four principal styles: directing (high task, low relationship), coaching/selling (high task, high relationship), supporting/participating (low task, high relationship), and delegating (low task, low relationship).

Step-by-step reasoning:
1. Define the follower states: 
   - Unable + Unwilling (low ability, low willingness) = R1
   - Unable + Willing (low ability, high willingness) = R2
   - Able + Unwilling (high ability, low willingness) = R3
   - Able + Willing (high ability, high willingness) = R4
2. Match each state to the appropriate leadership style:
   - R1 → Directing (leader gives specific instructions and closely supervises) because followers lack skill and motivation.
   - R2 → Coaching/Selling (leader provides direction plus supportive communication) because followers are eager but lack competence.
   - R3 → Supporting/Participating (leader reduces directive behavior and increases support and involvement) because followers have competence but lack confidence, motivation, or commitment.
   - R4 → Delegating (leader entrusts tasks to followers) because followers are both able and willing.

Why "able; unwilling" requires supportive/participative style:
- Able followers already possess the skills and knowledge, so directing or coaching is unnecessary. Their barrier is low willingness—lack of motivation, confidence, or commitment.
- A supportive/participative style focuses on relationship behaviors: listening, encouraging, involving followers in decisions, and building ownership and motivation. This increases commitment without redundant task instruction.

Why other combinations are incorrect:
- Unable & unwilling need directing (not participation) because they lack both skill and motivation.
- Unable & willing need coaching/selling to build competence while maintaining motivation.
- Able & willing need delegating because they require little oversight.

Conclusion: therefore the correct follower profile is "able; unwilling," which matches the provided answer.

If followers are and , the leader needs to use a supportive and participative style. 单项选择题

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If followers are ________ and ________, the leader needs to use a supportive and participative style. 单项选择题