Typically, a guest might be tired and not in the mood to cover all aspects of their room, might already be familiar with it, or simply travels a lot.When performing rooming, the employee may adjust the presentation of the room to the guest to offer a more tailored/speedy service.Nonetheless, a few features of the room are extremely important to present to avoid potential guest issues. Select the corresponding features(multiple answers)多项选择题
A
a. Entertainement system
B
b. Minibar & complimentary items
C
c. Safety box
D
d. How to flush the toilets
E
e. Electric switches
F
f. Activating hot and cold water in the shower
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Match the different elements of the guest life cycle. 1: It is the stage where the guests typically enjoy the property activities ____ 2: It is the stage where the guests settle their outstanding bills. ____ 3: It is the stage where the guest will be welcomed by the uniformed service ____ 4: It is the stage where the guests are making the booking at the hotel ____
True or False. The Night Auditor is responsible for checking all credit card transactions during the night shift.
Which of the following is not a sub-department of the Front Office?
Housekeeping is typically part of a hotel's revenue centre.
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