Marcos asks four of his friends for advice on communication. Which one actually gives him good advice?

Question

BlackTom AI · Accepted Answer

Active listening—asking clarifying questions and seeking to understand—is a foundational communication skill, so Sheila’s approach aligns with best practices.

1. Relevant knowledge points and concepts
- Active listening: fully concentrating, understanding, responding, and remembering what is said.
- Clarifying questions: used to resolve ambiguity and confirm meaning.
- Empathy and respect: acknowledging others’ perspectives reduces conflict.
- Poor practices: interrupting, dominating, or refusing to consider others’ viewpoints hinder communication.

2. Step-by-step evaluation of each friend’s advice
Step 1: Compare each statement to active listening and conflict-resolution principles.
Step 2: Determine whether the advice promotes understanding, respect, and effective exchange.
Step 3: Select the advice that matches communication research (active listening and clarifying).

3. Intermediate evaluation steps (applied to choices)
- Miguel: “Talk really fast to prevent disagreement.” This is coercive, reduces comprehension, and prevents mutual understanding—opposite of good communication.
- Sheila: “Ask other people lots of questions to make sure I know what they are really trying to say.” This promotes clarification, reduces misunderstandings, and shows active listening.
- Chetachi: “Never agree with anything the other person says, even if they are right.” This creates antagonism and blocks resolution—counterproductive.
- Ester: “Ignore questions and keep talking.” This dismisses the listener and prevents feedback—also counterproductive.

4. Why the correct answer is correct
Sheila’s advice explicitly uses questioning to check meaning. Asking questions is the primary tool for clarifying intent, correcting misunderstandings, and demonstrating engagement—key components of effective communication.

5. Why other options are incorrect (brief)
- Miguel: Encourages speaking over others and preventing dialogue.
- Chetachi: Promotes stubborn refusal to acknowledge truth, undermining trust.
- Ester: Encourages ignoring feedback and one-way communication.

6. Conclusion
Sheila’s advice is the only option that aligns with active listening and effective communication, so the correct answer is: Sheila, who says, "I always ask other people lots of questions to make sure I know what they are really trying to say."

Marcos asks four of his friends for advice on communication. Which one actually gives him good advice?单项选择题

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