If you experience a technical difficulty with the course, you should contact.

Question

BlackTom AI · Accepted Answer

When facing a technical difficulty in an online course, it’s important to follow the channel designated for technical support and provide clear, actionable information.
Option 1: 'Email ulccourses@asu.edu with a screenshot and as much information as possible.' This choice emphasizes sending a direct, centralized contact email and including a screenshot plus details. This practical approach helps technical support diagnose the issue quickly and accurately, since visuals and context reduce back-and-forth.
Option 2: 'The instructor' suggests contacting the course instructor for technical issues. While the instructor can help with course content or assignment questions, technical problems are typically handled by a dedicated support or help desk to ensure timely and consistent resolution across courses. Relying solely on the instructor may delay troubleshooting if they are not equipped to address technical infrastructure.
In addition, the phrasing of the correct procedure—collecting a screenshot and relevant information—is standard practice because it provides concrete evidence of the problem, including error messages, device information, and steps to reproduce the issue. This strengthens the support ticket and speeds up resolution.
Considering these points, the email-based channel paired with a detailed report is the more appropriate first step for technical difficulties, whereas contacting only the instructor risks unnecessary delays and may not reach the right team promptly.

If you experience a technical difficulty with the course, you should contact.Single choice

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