If Respondus Lockdown Browser indicates it is "waiting on information from the user", what should you do?

Question

BlackTom AI · Accepted Answer

When Respondus Lockdown Browser shows a message like "waiting on information from the user," we need to consider actions that directly address potential user-side issues that could cause a pause or delay in the process.
Option 1: Click the "Help Center" button on the toolbar. This may provide general guidance or support options, but it does not address the specific prompt about information being awaited from the user. It’s not targeted to the immediate cause and could delay resolving the issue.
Option 2: Check the system clock on your computer to ensure the time and time zone are correct. This is directly relevant because many exam platforms rely on accurate system time for timing, authentication, and session validity. If the clock is wrong, the browser can misinterpret time-sensitive prompts or fail to synchronize with the exam server, causing the notice about awaiting user information. Verifying and correcting the clock helps ensure proper timing and can resolve the issue.
Option 3: Email examquestions@wlu.ca. Reaching out via email might be appropriate for official communications or if you suspect a platform or course-specific problem, but it does not provide an immediate, user-side resolution to the waiting message. It also introduces a delay while waiting for a reply, which is not ideal when the exam experience is paused.
In summary, the most directly corrective action is the one that ensures your device’s time settings are accurate, since many waiting-for-user-information prompts stem from timing or synchronization problems. The other options either offer broad help, which may not fix the issue, or involve external communication that does not immediately address the on-screen state.

If Respondus Lockdown Browser indicates it is "waiting on information from the user", what should you do?Single choice

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