You are a manager at a package delivery service in a major metropolitan area that has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Question

BlackTom AI · Accepted Answer

Effective managerial problem-solving uses a structured process: identify the problem, generate alternative solutions, choose the best solution based on evaluation criteria, and then implement and monitor the chosen solution.

1) Relevant knowledge points and concepts
- Problem-solving cycle (define → analyze → generate alternatives → evaluate/select → implement → monitor).
- Root-cause analysis (e.g., 5 Whys, cause-and-effect) to ensure you solve the right problem.
- Criteria-based evaluation (cost, feasibility, impact, time-to-implement, stakeholder acceptance).
- Pilot testing and iterative implementation to reduce risk.

2) Step-by-step reasoning process
1. Gather data (customer churn rates, complaints, market trends) to precisely identify what “losing customers” means and where it’s happening.  
2. Define the problem statement (e.g., late deliveries in downtown causing 30% churn).  
3. Analyze root causes (traffic patterns, staffing, pricing, service mix).  
4. Design alternative solutions (route optimization software, revised pricing, marketing, improved customer service).  
5. Evaluate alternatives against criteria (cost-benefit, implementation time, expected impact).  
6. Choose the best solution (highest net benefit and feasibility).  
7. Implement the solution with a plan (pilot, scale-up, training).  
8. Monitor results and adjust as needed.

3) Calculations
No numerical calculations are required here; the process relies on comparative evaluation and feasibility analysis rather than a specific numeric formula.

4) Why the correct answer is correct
The correct option prescribes the standard, logical sequence: identify the problem first, then design alternatives, choose the best, and implement. This prevents wasted effort designing solutions for the wrong problem and ensures choices are evaluated against identified needs.

5) Why other options are incorrect
- Option B: Designs solutions before clearly identifying problems—sequence is backward.  
- Option C: Jumps to technology selection without problem definition or alternative generation (too narrow).  
- Option D: Evaluates solutions before clearly identifying the problem—out of order and risky.  
- Option E: Starts by thinking of solutions before identifying the problem and lacks a clear evaluation-first step.

6) Conclusion
The correct answer is “Identify the problem, design alternative solutions, choose the best solution, and then implement the solution,” which matches the provided answer.

You are a manager at a package delivery service in a major metropolitan area that has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed? 单项选择题

类似问题

Is the following statement true or false? In the products of methylation-hydrolysis, every -OH group corresponds to the position of a glycosidic bond in the starting polysaccharide.

Which of the follwoing structures represents amylopectin?

Which of the following is true about an aldopentose?I. It is a monosaccharide.II. It contains a CHO groupIII. It is a disaccharide.IV. It is an oligosaccharide.

For stock A, we have 𝛽 𝑖 = 0.70. Suppose the expected market risk premium next year is 9% and the risk-free rate is 3%. What is the expected return of this stock based on the CAPM? (Please answer in % and round to 2 decimal places. If the answer is 8.057%, then in the box, write 8.06)

The following graph shows the Security Market Line in the current economy. If a stock has a β of 1.2, what is the expected return of this stock based on the CAPM? (Please answer in % and round to 2 decimal places. If the answer is 8.057%, then in the box, write 8.06)

更多留学生实用工具

智能学习助手

风格化写作助手

论文查重助手

文献引用助手

课堂转译助手

课堂笔记助手

Quiz搜索助手

学校历年真题

智能刷题助手

智能匹配练习

希望你的学习变得更简单