What would the BEST plan of action be on receiving an e-mail message warning that a virus may have accidentally been sent in the past, and suggesting that the user delete a specific file if it appears on the their computer?

Question

BlackTom AI · Accepted Answer

Always verify suspicious virus warnings with your IT support because such messages are frequently hoaxes or could require coordinated response.

1. Relevant knowledge points and concepts
- Email virus hoaxes and chain messages are common and often instruct users to delete files or forward warnings.  
- Proper incident response: verify with your organization’s helpdesk or network administrator before taking destructive actions.  
- Preserving evidence: security teams may need logs or files for analysis and containment.  
- Avoid mass-forwarding: forwarding unverified warnings can spread misinformation and increase risk.

2. Step‑by‑step reasoning process
- Step 1: Receive the warning. Treat it as unverified until IT confirms.  
- Step 2: Do not immediately delete the named file or forward the message to others. Immediate deletion may remove forensic evidence and forwarding may amplify a hoax.  
- Step 3: Contact the helpdesk or network administrator, provide the message and any details, and follow their instructions.  
- Step 4: If IT confirms a real threat, follow their remediation steps (which may include safe removal, quarantine, or running approved antivirus tools). If IT cannot advise, report it so they can investigate and notify others centrally.

3. Intermediate steps (example)
- Save the email (don’t edit it), note the filename mentioned, and note any recent unusual behavior.  
- Contact helpdesk by phone or approved ticket system; attach the message to the ticket for analysis.

4. Why the correct answer is correct
- Option (a) directs users to seek authoritative guidance and to escalate if needed, preserving evidence and ensuring a coordinated and safe response rather than acting on unverified instructions.

5. Why other options are incorrect
- (b) Ignoring could leave a real threat unaddressed.  
- (c) Deleting immediately and copying to all lists risks data loss and spreads potential hoax/virus.  
- (d) Deleting immediately removes evidence and bypasses centralized incident handling.

6. Conclusion
- The best action is to check with the helpdesk and report to the network administrator if no advice exists, matching the provided correct answer (a).

What would the BEST plan of action be on receiving an e-mail message warning that a virus may have accidentally been sent in the past, and suggesting that the user delete a specific file if it appears on the their computer?单项选择题

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